• phone Call us: (516) 869-1888
  • Our Address: 96 Middle Neck Rd, Great Neck, NY 11021

    Store Policy


    If you're unsatisfied with your purchase, we're here to help. You have ​30 ​calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition, you received it. Your item must be in its original packaging. Please get in touch with us before requesting any returns. 

    * No return or exchange for the sale items.


    Once we receive your item, we will look it over and let you know that we have received your returned item. We will immediately let you know our refund status after reviewing the article. If your return is approved, we will initiate a refund to your credit card (or original payment method). Depending on your card issuer's policies, you will receive the credit within a few days. 

    All non-defective returns for refund or exchange are subject to a minimum 20% restocking fee but must be done within 30 days from your invoice date. If your order was shipped, refunds for orders shipped with free freight would be charged the shipping costs. Refusal of shipments may be subject to additional charges, and refunds and exchanges for these items will not be processed until the shipment has returned to our store. 


    You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Please call 1(516)869-1888 or email  info@bigbluescuba.com for more information.